Running into trouble or have a question? Email our support team and we'll get you sorted. Including a few key details helps us resolve your issue on the first reply.
To investigate a conversion problem we need a few specifics. Including all five of these in your first email means we can dig in right away instead of writing back to ask.
What you're using and its version — for example "iPhone 14, iOS 17," "Samsung Galaxy S23, Android 14," "Windows 11," or "macOS Sonoma" — and which version of PlayOver you have. Using the Discord bot? Just say so.
How the link got to PlayOver — the share sheet, pasting it in, the Discord command, or tapping a PlayOver link someone sent you.
The exact song or playlist link you pasted or shared into PlayOver — copy and paste it directly so we can test the same link.
The streaming service you expected the link to open in — Spotify, Apple Music, YouTube Music, Tidal, and so on.
A clear description of the result. "It opened the wrong song" or "nothing happened after I tapped Share" tells us far more than "it doesn't work."
PlayOver support runs by email, and a real person reviews every issue before replying.
Send us a note describing your issue, ideally with the five details above.
If your email is missing any of the details above, our system replies automatically to ask for exactly what's needed. If it has everything, there's no automatic reply: it goes straight to a person.
Once we have what we need, we look into it and reply in the same email thread with a fix or next steps.